Cancellation within 15 Days (Cooling-off Period): If you cancel the contract within the 15-day cooling-off period, the company will process your refund within 30 days after you notify us of cancellation. They will refund the full price of the product, but you will be responsible for the return shipping costs. Returns for Other Reasons (e.g., Defective Products): If you return the product for another reason (such as a change in terms or a defective product), the company will examine the item and notify you of your refund via email. Refunds will be processed within 30 days of confirmation via email and include the full price of the product, delivery charges, and reasonable costs for returning the item. Return Process: When returning the product, you must include a note explaining the reason for the return. The return must be sent via registered post or recorded delivery for tracking purposes. Personalised Products: Personalised products are not eligible for refunds unless they are defective. Defective personalised products must be returned within 72 hours for a refund. Warranty: The company guarantees that the product will conform to its description, be of satisfactory quality, and be suitable for its intended use at the time of delivery.